We accept returns within 15 days of delivery.
To be eligible for a return, items must be unused, unworn, and in the same condition they were received. Items must also include any original packaging or tags, if applicable.
To request a return, please contact us within 15 days of the delivery date and include your order number.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 15 days of delivery. Include your order number and clear photos showing the issue.
Once reviewed, we will work with you to make it right through a replacement or refund when appropriate.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed, so we cannot guarantee that an order can be changed or canceled after checkout.
SHIPPING
We are not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If you experience a delivery issue, please contact the carrier directly and reach out to us if you need assistance.
CONTACT
If you have any questions about your order or this policy, please contact us through the contact information provided on foundnyc.co.